“FOIA is a customer service,” the video’s trench-coated pseudo–Humphrey Bogart protagonist intones, perhaps by way of explaining why the video uses the concept of diners at a restaurant to act out the transaction that takes place between FOIA requesters and the government. “May I please be allowed into the record room?” a femme fatale in a veiled red hat interjects at one point. Later, the scene inexplicably transitions to a ship, replete with canned-water sound effects.


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