Facebook has over ten million user accounts in Australia – it has a presence in the lives and lounge rooms and bedrooms of Australian adults and children as substantial as that of traditional media such as television and newspapers. “Yet it is clear that Facebook is less responsive to Australian police, regulators and law than traditional media outlets. Many parents, teachers and even police around Australia have told us of their concerns that it is difficult to find a person to speak to at Facebook, and often difficult to get objectionable material taken down speedily. Our consultations lead us to the view that the community expects more. “It is hard to avoid the conclusion that social media outlets like Facebook have undergone explosive growth in user numbers but have not yet adopted the standards of corporate social responsibility which longer-established media and communications companies meet – based on such indicators as the number of employees who are dedicated to engaging with law enforcement agencies or ensuring that content does not breach laws governing defamation and other matters.

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